I ordered a Ryan Lawnaire V-EST from Jacks, and it came pretty quickly...however, fresh out of the crate it was missing both of the idler sprockets and the plug for the water drum (not Jacks fault). I called them immediately, and they were very helpful
in getting the parts to me, but it did take an additional week and a half to receive them. Jacks did giver me an unsolicited discount due to the inconvenience.I have used the machine, and it works very well. As a cautionary note, I have a lawn with alot
of slope in it. This machine will work you over pretty good. I would have given 5 stars if the machine wasn't missing critical parts right out of the crate. I would definitely purchase products from them again.