Trimmer is NOT Light weight; which is what I was looking for. The shipping service was also poor; had to wait a long time for my order. Also, Customer service is terrible. I spoke to 2 reps, both which were rude on the phone. I had been waiting for
a while for my order and when I called to ask them for a status on my order, it was as if I was bothering them. I don't know why it says that "the customer service is excellent" because that is not what I experienced.