Im very impressed by both the sales team and the delivery guys.
I was looking for a high power Generator because this house is all electric. When we moved in I had a 3500 watt 120V Champion which we had used a few time in the old house and that had Gas heating and cooking and water so all we needed was power for the
water pump for the heating and lights. 3000watts and 120V just didnt cut it when it came to the heat pump, lights, hot water, furnace, freezer and microwave and we did ask if the power goes out often.."No" was the answer.. well, its been out 5 times this
year so with the cold weather, I took the "plunge". No one else had anything over 12000w in stock with 100 + days out waiting. I literally stumbled on Jacks and the had 12 in stock. Ordered on Thursday, delivered on Tuesday.. I would like to tank the Sales
team for their excellent customer service, and in particular to the Old Dominion Delivery driver. Generator was perfect. My son and I assembled the wheel kit etc. Added the oil (make sure you dont over fill it) , connected the battery and within the hour,
we had it up and running. .We added an external 50 amp inlet to the breaker box with an interlock to keep it all legal. We did a dry run. It powered the 5 tonn heat pump, the water heater, and all that we needed in the house with selective use.
Well built, and not too loud, and ligher than the other two 20K generators we looked at.