I ordered the mower from Jacks and it arrived very quickly even though in was during the Christmas holidays. When I unpacked it, everything seemed to be alright. The seat was in a down position, and when I put the seat in position, I noticed that the top
of the seat was damaged. I texted Jacks and sent pictures of the damage and they replaced the seat very quickly. I love my Zero Turn Mower from Jacks as it get the job done very well and quickly.