I hate giving reviews good or bad because some people can be down right hateful over the dumbest things, and some good reviews just don't explain why the good review. So here goes on why I gave a 4 star
My husband is a research king, he looks at everything and it took him 2 years to find the right mower after ours was stolen out of our yard. He chose the Ariens Ikon XL-52. It took a little over a week to receive our mower and when it arrived he was like
a kid in a candy store. He signed for the mower and brought it to our home where he started to unpackage it, this is where we made our 1st mistake and I cant stress to you enough to ALWAYS unpackage when the freight carrier is present. there was a lot of damage
to the mover, where It looks like another mower had fallen on top of it, but ours was the only one in the truck when it was delivered to us, so we do not know when the damaged occurred. We contacted Jacks they were really helpful and sending us the replacement
parts for the damaged areas. They even gave a $100.00 back when we noticed some tears on the chair. I will tell you this I was really frustrated with the whole situation, but Jacks did a great job on trying to take care of us. I would have given 5 starts,
but the paint is chipping off the mower, and now we have to take it and see if we can get it fixed from a local dealer. Over all I would order from Jacks again, I would just make 100% sure there is NO damage, so lessen learned. Thanks again!!!