Review:
I chose this mower size mainly because it would fit through my storage shed door. My previous (other brand) mower was also a 38", which served my mowing needs well. I was eager to experience the
hydrostatic drive, but quickly realized that it would involve a learning curve for me. This model uses a fender-mounted lever to control forward or reverse motion, with a "shift gate" notch in the middle to separate the two. With the throttle set at
the recommended FAST speed for mowing, it's very easy to unintentionally bump into things, until you get comfortable with using the controls!
If I had been more observant while shopping for a mower, I might have chosen a 42" model (which should also have
barely fit through my storage shed door) because the 42" and larger models come equipped with a
pedal-operated motion control. I think this would be easier to use than the fender-mounted lever.
After some initial confusion over why my mower was shipped without an hour meter and a
deck wash fitting (both of which were shown as standard equipment) Jacks did ship me the missing items, and I was able to install them myself. I noted after my intial start-up of the mower that the engine seemed rather noisy, with what sounds like valve
clatter. And when shutting off the engine, a couple of "clunks" are heard just before it completely stops... maybe it uses an internal flywheel brake (as a safety feature).
Anyway, I have now used the mower and it performs well. The 20 HP engine and 38" swath is well-suited to my yard size, and once I'm more adept with the mower speed controls I'll be even better satisfied with it. I do like the extra ignition switch position
that allows mowing in reverse without concern about the engine shutting off. Also, the engine starts immediately and so far it's running flawlessly. (I'll be monitoring the valve clatter noise, to see if perhaps a valve lash adjustment is needed).
My 4 star rating is not a negative reflection on Mowers at Jacks... merely that this mower (which I specifically selected) is a slightly less-than-perfect fit for me. After I had exchanged some emails with the support staff and my problem with the missing
items was resolved, Jack called me personally to ensure that I was satisfied with my purchase. I appreciate that level of customer service.